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Our services to you start when you contact us, whether by telephone or calling personally;
and extend often way beyond the day of the funeral. On initial contact we will ask for
preliminary details, whereupon if the deceased has died at home or in a private nursing home we will remove the deceased to
our private chapel, after the doctor has seen the deceased.
We would then ask, at a time and place to suit the family, for Alison, George or Kathryn
to call and arrange the funeral to a standard and procedure that meets the needs and requirements of those concerned. In
all aspects of the funeral arrangement we will point out the procedures and legal requirements.
Whilst arranging the funeral, we will advise you on costs and charges to be incurred,
culminating in a full written estimate. The
funeral account itself is divided into two separate parts, the Funeral Director's Charges and the disbursements. These
contain our professional fees and overhead costs, which include the provision of a 24 hour a day on call rota, our professional
services in making the funeral arrangements and arranging documentation and necessary personal attendances, the conveyance
of the deceased to our private chapel rest rooms and the use of the same until the day of the funeral.
Relatives
and friends often wish to visit the deceased and pay their last respects before the day of the funeral. We will only allow
this on the specific request of the family. Hygienic treatment and attendances to the deceased are also considered to
be very important by our company. The last time you saw a loved one may have been a distressing memory, perhaps in hospital
or for the purposes of identification. In any event we believe that, in asking us to look after a member of your family,
you would like to be certain that the best that could be done for your relative has been done whether you wish to visit the
deceased before the funeral or not.
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